Australia’s national carrier, Qantas, is reportedly considering shifting up to 1,000 back-office jobs to India as part of a major technology and AI transformation project.
The proposed move could affect roles in finance, marketing, human resources, and other corporate support functions, with consulting firm Accenture involved in early-stage discussions.
Qantas says no formal agreement has been signed and no final decisions have been made, stressing that the talks are still in the preliminary phase.
The airline says the initiative is aimed at accelerating the use of artificial intelligence and modern technology to improve efficiency and customer outcomes, while continuing to invest in Australian operations.
However, the Australian Services Union has strongly criticised the proposal, warning it could put Australian jobs at risk and calling for urgent discussions with Qantas management.
The reported plan has reignited debate over offshore outsourcing, with Qantas facing renewed scrutiny over its commitment to protecting Australian jobs while pursuing AI-driven business reforms.
