Inside Dubai’s Wafi City stands the world’s largest visa application centre — a 150,000-square-foot facility run by VFS Global that quietly keeps global mobility moving. Processing up to 10,000 visa applications daily, the centre combines cutting-edge technology with a deep sense of human service, turning what was once bureaucracy into a seamless, dignified experience.
The centre handles visa applications for 37 governments under one roof, featuring more than 200 submission counters, 79 Premium Lounges, and a Platinum Lounge offering full concierge support. Designed for comfort and efficiency, it includes prayer rooms, play areas, and accessibility lanes, reflecting Dubai’s emphasis on hospitality and inclusivity.
Behind the scenes, an AI-powered Innovation Hub validates documents and supports biometric checks in real time, while a Global Resilience Centre monitors operations around the clock. VFS Global, which manages nearly 4,000 centres in over 160 countries, ensures that every process adheres to strict privacy, security, and compliance standards, including ISO and GDPR certifications.
The centre’s sustainability strategy mirrors its operational precision. It runs on paperless processing, energy-efficient systems, and gender-balanced staffing — with 55% of its global workforce being women. Training programs through the VFS Global Academy promote professional growth and inclusion across communities.
Despite the automation, human connection remains central. Multilingual staff assist applicants with empathy and care, understanding that each visa represents a personal journey — a dream, a reunion, or a new beginning.
For Dubai, this centre represents more than infrastructure — it is a symbol of the city’s vision to be the world’s hub for talent, innovation, and movement. Here, technology, trust, and dignity converge to redefine how the world travels — safely, legally, and efficiently.
